24*7 Global Support

 

WFX provides Round The Clock Customer Support to help you get the most out of your business.

Get quick responses to issues, easy access to account managers via telephone, e-mail and online support.

Customer support is a top priority for WFX. It's our goal to provide the best service you have experienced...ever! We provide round the clock customer support to help you get the most value out of your solution. WFX employees are available 24x7 to meet and exceed customer's expectations.

Every customer gets fast responses to critical issues, unlimited technical phone and online support, free updates and upgrades and as well as support for, configuration and administration of all WFX products. Included in your subscription.

Dedicated Professionals
  • 24*7*365 management and monitoring by industry certified staff
  • 99%+ guaranteed uptime and application availability via SLA
  • Dedicated support to respond to issues quickly and in a timely manner
Best-of-Breed Security
  • Robust firewall and security architecture incorporating latest standards
  • SSL encryption with acceleration for fast response time
  • Intrusion detection and monitoring
Backup
  • Daily full data back-ups with archiving for one year
  • 2-hourly incremental data backups with ability to roll back at any time
  • Redundant pre-configured equipment for rapid switch-over in event of failure

Grow Your Business

WFX Cloud Software solutions are designed around the unique operational needs of fashion industry and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.

Direct access to qualified support specialists
Team of technical experts who understand your business

Personalized action plan on issues
Specialists provide constant updates

Proactive monitoring
Remote monitoring, trend analysis and management

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